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The rent, council tax band or bills in the advert were wrong. What can I do?Beta*

Finding a home and applying
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Private renting in England since the Renters' Rights Act 2025, unless the question says otherwise. General information, not legal advice.

Letting agents must not mislead you about a property, including the rent, what the rent includes, the council tax band, or the size or features of the home. That is covered by consumer protection law and by the agents' own redress schemes. You can check the real council tax band for free on GOV.UK. Since 1 May 2026, the advertised rent is also the most a landlord can accept. Save a copy of the advert, then complain to the agent. If that doesn't resolve it, complain to its redress scheme or your council's trading standards team.

On this site: Advert photo check · Council tax here · TPO complaint workspace · PRS complaint workspace

Sources: GOV.UK: check your council tax bandShelter: complain about a letting agent

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Savvy Renter — savvyrenter.co.uk · free tools for renters. Answers checked 15 October 2026. The full list is also published as faq.json.
* Beta: new page, not yet reviewed by a housing adviser. General information, not legal advice.