I've been sent an arrears warning but I've paid my rent. What should I do?Beta*

Don't ignore it, even if you know it's wrong. Ask the landlord or agent in writing for a full rent statement, and send them bank statements showing each payment and the date it cleared. Mistakes are common when payments are split, made by Universal Credit, or arrive a day after the due date. Ask them to correct their records and confirm in writing that you aren't in arrears. This matters because arrears can be used as a reason to evict, so the record needs putting straight early. If you have been charged twice for something, such as a repair the landlord already paid for, ask for it to be refunded the same way.

On this site: Name statements by date · Redact a statement page

Sources: Shelter: rent arrears