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Complain to the Property Redress Scheme Beta*

Draft it here at your own pace · paste it into the portal when it is ready

The Property Redress Scheme portal will not let you save a part-finished complaint, so a long submission has to be written in one sitting or lost. This page is the same set of questions with the same character limits, kept on your own computer. Write it over days if you need to, save as you go, then paste the finished text into the real portal in one go. Nothing you type here is stored or sent anywhere. It is not connected to the Property Redress Scheme and submits nothing — the real complaint is still made on their site.

0 · Is the agent a PRS member?

Worth two minutes before you write anything else. This scheme can only look at a complaint about one of its own members — if the agent is not one, everything you write here would go nowhere.

Check the register

Opens in a new tab. Dismiss the cookie banner, then search for the agent by the name on your tenancy agreement or letterhead, including the Ltd — trading names often differ from the registered one.

If they are not listed. Every letting agent in England must belong to a redress scheme, and there are two. Try The Property Ombudsman next — if that is where they are, your complaint goes to them instead and this page is the wrong form. If they are in neither, they are trading unlawfully, and your council's private-sector housing team can act on that.

1 · Eligibility

The scheme will normally only look at a complaint once the agent's own procedure has been exhausted.

Date the formal complaint was sent to the agent

Date their final response was received

2 · You and the property

First name

Last name

Address of the tenancy

Registered company name of the letting agent

3 · What the complaint is about

Tick everything that applies.

Money — charges, accounting, rent or deposit handling Repairs and safety — disrepair, hazards, certificates not provided Conduct — changing the agreement, pressure, threats, poor communication

4 · The case itself

These are the two long boxes on the real form, with the same limits. Write freely here — you can cut it down before you paste it across.

What happened, in date order

0 / 4,000

What you are asking them to put right

0 / 2,000

5 · Your evidence

List the documents you will attach, in the order you will upload them. Naming them here means the numbering in your account above still matches once they are on the portal. Press Enter on the last line and another appears.

6 · Finish

Your name, as your signature

Produces a plain text file with every answer in it, ready to copy from when you fill in the real portal. Use Save in the menu instead if you want to come back and keep editing here.

Savvy Renter — savvyrenter.co.uk · free tools for rentersNot connected to, or endorsed by, the Property Redress SchemeData sources & licences · this page submits nothing

Questions renters ask: The letting agent keeps ignoring me or is rude. How do I complain? · Can a letting agent charge me for references, credit checks, viewings, renewals or the tenancy agreement? · Can an agent keep my holding deposit because my references failed, or because the move-in kept getting delayed? · The letting agent gave keys to my home to someone without my consent. What can I do? · all questions

* Untested, unverified and possibly incomplete. This workspace has not been checked end to end against the live service. Treat everything it produces as a draft, and check it against the real form before you rely on it. Found a step we have not covered? Save that page from the Property Redress Scheme portal before you type anything into it (Ctrl+S, or Cmd+S on a Mac, “Webpage, complete”), run it through our web page data scrubber, and email it to us so we can build it in. We aim to do that within a couple of days, but this is a volunteer project and that is an aim, not a promise.